Unlicensed Devices tab

The Unlicensed Devices tab lists devices registered to the account, but that do not have a device management license. In other words, they cannot be managed using Digi Remote Manager. The count of unlicensed devices is displayed directly above the table. Each row represents one device that is registered in your Digi Remote Manager account but cannot be managed using Digi Remote Manager because it does not have a device management license. This table includes the following columns:

Column name	Description
Device ID	Unique device identifier.
Connection	Shows whether the device is Connected or Disconnected.
Device Name	Name assigned to the device.
Type	Device model.
Group	The group the device belongs to, if one is assigned.
Customer ID	ID of the account that owns the device.
Last Seen	The date the device last reported to Digi Remote Manager, along with the elapsed time since that date.

You can filter the table by keyword and save queries by clicking the Save icon to the right of the Search button.

You can assign licenses to one or multiple devices using an ellipses in the table or by using the Actions button.

Common uses

Use this tab to:

Find gaps: Identify devices you assumed were managed but aren't.

Troubleshoot: Explain why a device can't be managed or doesn't show full Digi Remote Manager functionality.

Act: Decide which devices need a device management license.

Clean up: Spot devices that are registered but no longer needed, and remove them.