About configured alerts

How configured alerts work

Configured alerts are customer-defined notifications where event, condition, or threshold values are evaluated against defined parameters. When the parameters are outside the specified values, an alert is triggered; when the parameters are within the specified values (or when it is manually cleared, depending on configuration), the alert returns to a normal state. Configured alerts are typically applied to a device or group so the same rule can be reused across many devices.

Key behavior differences from system alerts: configured alerts can be edited, disabled, or deleted.

In Digi Remote Manager, the Alerts page has three tabs:

  • Lists: Shows the actual alert instances (what’s happening / what has happened) — the triggered/active alerts and their history, typically with status, severity, device/group, timestamps, and actions like acknowledge/reset.

  • Definitions: Shows the alert rules (the configured alert definitions) — what conditions are being evaluated, what devices/groups they apply to, and where you go to create/edit/enable/disable those rules.

  • Notification Lists: Shows the notification delivery setup for alerts — who gets notified and how (for example email recipients, distribution lists/webhooks if used), so alert events can be routed to the right people/systems.

Configured alerts allow monitoring to be turned into consistent, repeatable rules. They can be used to:

  • Detect operational conditions (for example, offline behavior or unexpected disconnect patterns).

  • Watch reported values (datapoints) for thresholds, ranges, or changes.

  • Control timing to reduce noise (for example, requiring a condition to persist before an alert is triggered).

  • Route notifications so the right people or systems are informed when an alert is triggered.

Alert name

Condition

DataPoint On Change

A newly reported DataPoint value differs from the last reported DataPoint value.

DataPoint Condition

A newly reported DataPoint value matches the condition criteria.

Device Excessive Disconnects

A device excessively disconnects.

Device Name on Change

A device’s name changes.

Device Offline

A device goes offline.

Missing DataPoint

DataPoint values have not been uploaded or reported for a defined period of time.

Configured alerts help teams operate at scale by:

  • Reducing manual monitoring (less dashboard-checking).

  • Improving response time (issues are surfaced as they occur).

  • Making alerting consistent (repeatable rules across a fleet).

  • Supporting better troubleshooting (clear triggers provide faster starting points).

Configured alerts are rules you set up in Digi Remote Manager that say: “Tell me when this condition happens (and optionally when it stops happening), and notify the right people.”