About alerts in Digi Remote Manager

An alert is definition (rule) that triggers a notification when an event occurs or when observed values fall outside defined thresholds. In Digi Remote Manager, there are two types of alerts: configured alerts and system alerts:

• Configured alerts (customer-generated): Alert definitions that are set up to evaluate conditions you care about (for example, “device offline for 10 minutes” or “signal quality below a threshold”) and generate alert activity when those conditions are met.

• System alerts (platform-generated): Alerts that are generated automatically to indicate platform/account-level conditions that may affect processing, visibility, or overall management in DRM.

Create a configured alert

1. Log in to Digi Remote Manager.

2. In the main menu, click Alerts.

3. On the Alerts page that displays, click the Definitions tab.

   The definitions list appears.

4. Click Create.

   The Create Alert wizard displays.

   Wizard steps	Procedure
   Œ	Select the type of alert you want to create.
   	Complete the condition settings for when the alert should fire and/or reset.
   Ž	Define the scope of the alert. The scope is the target data chosen to be monitored. This target data could be about a device, a group of devices, or some other resource, like a data stream.
   	Complete the information about the alert, like an optional name and description. Click the Enable toggle to start monitoring. Set its priority level. Once you are done, click Create.

A notification displays confirming that the alert was created and the alert displays in the list.

Create a notification list

1. Log in to Digi Remote Manager.

2. In the main menu, click Alerts.

3. On the Alerts page that displays, click the Notification Lists tab.

4. Click Create.

   The Create Notification List pane displays.

5. Click the Send emails toggle to enable this list.

6. For Name, type a word or phrase that describes this list.

7. For Filters, select the group(s) of devices for to which the alert applies and the type of alerts for which notifications should be sent.

8. Select the email delivery preference:

   Select the Send emails for every alert event toggle to send a separate email for every alert that is triggered.

   Select the Send email summarizing alert events toggle to send one daily summary email for all alerts that were triggered.

9. Add an email for every recipient who should receive notification when the alert(s) is triggered.

10. Click Save.

The new notification list is created and you can see it in the list of all notifications.

An alert’s scope is the target set the alert is applied to — in other words, which device(s) or group(s) Digi Remote Manager should evaluate that alert against.

Common scopes you’ll see include:

• Device scope: the alert monitors one specific device.

• Group scope: the alert monitors every device in a selected group (and typically applies automatically to devices added to that group later).

Yes, many alert types support Group or Device scope. The V1/Alerts section of the Digi Remote Manager API Guide also lists which scope types each alert supports.

A Device Offline alert triggers when a device disconnects for a specified period of time.

A Missing DataPoint alert triggers when a new datapoint is not uploaded within the time window you specify (after the expected reporting interval).

A DataPoint on Change alert triggers when a datapoint’s reported value changes from the previous value; repeated uploads of the same value do not trigger it.

Acknowledge stops Digi Remote Manager from devoting resources to the alert while leaving it in a triggered state. Reset clears the alert and returns it to normal state.

Yes, depending on the alert type and configuration, an alert can automatically reset when the condition returns to normal.

About system alerts

How system alerts work

System alerts are platform-generated notifications that are automatically created to indicate specific processing conditions within the Digi Remote Manager platform that you may want to be notified about. When the underlying condition is resolved, the system alert resets automatically. System alerts can also be acknowledged.

Key behavior differences from configured alerts: system alerts cannot be edited or disabled.

What system alerts allow you to do

System alerts direct attention to Digi Remote Manager platform processing conditions that can affect how the system operates (for example, whether certain processing conditions exist that you may want visibility into).

They effectively provide a way for platform-level conditions to be surfaced so they aren’t missed during day-to-day device monitoring.

Where system alerts are found

You can see system alerts in Digi Remote Manager in the alerts list on the Lists tab. They may be paired with notification behavior depending on your account setup.

Why system alerts are useful

System alerts are useful because they can highlight platform/account conditions that might otherwise be invisible if you only watch device-level signals. In other words, they reduce the chance that a platform processing condition quietly impacts what you’re seeing (or expecting to see) in DRM.

In simple terms

System alerts are automatic “heads-up” messages generated by DRM about internal processing conditions—not rules you create—and they reset when the condition goes away.

A DataPoint Condition alert triggers when a datapoint meets a configured condition (for example, a threshold comparison like “less than 10”) for the defined duration/time window.

A Device Excessive Disconnects alert triggers when a device disconnects from Digi Remote Manager more than X times within X minutes (i.e., too many disconnects in a time period).

A Device Name on Change alert triggers when a device name changes; it does not trigger when a name is set on a device that previously had no name.