About alerts in Digi Remote Manager

An alert is definition (rule) that triggers a notification when an event occurs or when observed values fall outside defined thresholds. In Digi Remote Manager, there are two types of alerts: configured alerts and system alerts:

  • Configured alerts (customer-generated): Alert definitions that are set up to evaluate conditions you care about (for example, “device offline for 10 minutes” or “signal quality below a threshold”) and generate alert activity when those conditions are met.

  • System alerts (platform-generated): Alerts that are generated automatically to indicate platform/account-level conditions that may affect processing, visibility, or overall management in DRM.

In Digi Remote Manager, the Alerts page has three tabs:

  • Lists: Shows the actual alert instances (what’s happening / what has happened) — the triggered/active alerts and their history, typically with status, severity, device/group, timestamps, and actions like acknowledge/reset.

  • Definitions: Shows the alert rules (the configured alert definitions) — what conditions are being evaluated, what devices/groups they apply to, and where you go to create/edit/enable/disable those rules.

  • Notification Lists: Shows the notification delivery setup for alerts — who gets notified and how (for example email recipients, distribution lists/webhooks if used), so alert events can be routed to the right people/systems.

Alerts in Digi Remote Manager are used to surface noteworthy device and platform conditions and help teams respond quickly and consistently.

Alerts help reduce downtime and speed up troubleshooting by:

  • Turning monitoring into action: Instead of periodically checking dashboards, attention can be directed to what’s changed or needs intervention.

  • Separating “device issues” from “platform/account issues”.

    Configured alerts help pinpoint what’s happening with devices, while system alerts help flag conditions that could impact what DRM can show or do.

  • Supporting consistent operations at scale: Alerting helps standardize response across many devices, sites, and teams—especially when notifications and escalation paths are used.

Each alert type offers different insights into your IoT ecosystem. Both types cover two different failure domains—and together they’re what let you manage your ecosystem with fewer blind spots.

  • Configured alerts are the ones you set up to tell you when your devices need attention.

  • System alerts are the ones Digi Remote Manager generates to tell you when the platform/account needs attention.

  • Using both means you can see problems in the field and catch issues that might otherwise hide or delay those signals.