FAQs

What is the difference between the Digi Remote Manager API and the MCP server?

The Digi Remote Manager REST APIClosedApplication Programming Interface is a traditional programmatic interface that requires customers to write and maintain custom integration code. The MCPClosedModel Context Protocol server provides a standardized, AI-native interface that allows AIClosedArtificial Intelligience assistants and AI Agents to discover and invoke Digi Remote Manager capabilities without custom wrapper development.

Do I need to deploy or host any infrastructure?

No. The Digi Remote ManagerMCPClosedModel Context Protocol server is fully hosted and managed by Digi. Users only configure their AIClosedArtificial Intelligience client to connect to the MCP endpoint.

Does the MCP server support write operations or only read operations?

Available capabilities depend on the tools exposed by the platform. The MCPClosedModel Context Protocol server includes query, analytics, monitoring, and supported operational tools. Tool availability is automatically discoverable by the MCP client.

Can multiple AI assistants use the same API key?

While technically possible, it is recommended to generate separate APIClosedApplication Programming Interface keys for each user, assistant, or environment (for example, development and production) to improve security, auditing, and access control.

How are permissions enforced?

APIClosedApplication Programming Interface keys inherit the permissions of the Digi Remote Manager user account that created them. Role-based access control within Digi Remote Manager determines which tools and data the AIClosedArtificial Intelligience assistant can access.

Is device data stored locally by the MCP bridge?

No. The MCPClosedModel Context Protocol bridge proxies requests securely over HTTPSClosedHypertext Transfer Protocol Secure to Digi Remote Manager. Device data is not persistently stored by the bridge.

What happens if an API key is compromised?

Delete the APIClosedApplication Programming Interface key in Digi Remote Manager and then create a new one.

Can partners or MSPs manage multiple customer accounts?

Yes. Partners and MSPClosedManaged Service Providers can generate APIClosedApplication Programming Interface keys within each authorized account and build AIClosedArtificial Intelligience Agents that operate within the permissions and scope of those accounts.

Which AI clients are supported?

Any client or framework that supports the MCPClosedModel Context Protocol can connect to the Digi Remote Manager MCP server. See the Prerequisites for a list of MCP-compatible AI clients.

How do I confirm the integration is working?

After configuration, submit a simple query such as "How many devices are in my DRM account?" A valid response confirms successful authentication and tool invocation.