Trigger a Factory Reset using the ERASE button

Note This procedure tells you how to trigger the Factory Reset mode using the ERASE button by pressing it twice, which is the default behavior for this button. The reset behavior, if configured, will determine what type of erase occurs (Config Reset, Keep Known-Working APNs, or Factory Reset) so if you need to trigger a Factory Reset, make sure to check if the reset behavior has been configured first and what mode it is set to use. You may need to change the mode before continuing.

1. Locate the ERASE button on the router.

2. Trigger a Config Reset: Using a pinhole tool, press and release the button.

   The router reboots automatically.

   • All custom settings, user files, event/system logs, and user-configured/known-working APNs are deleted. Generated keys and certificates remain.

   • The router connects to the network and to Digi Remote Manager via its Ethernet connection or its cellular SIM card using a pre-configured default APN.

3. Trigger a Factory Reset: Within 5 minutes of the first button press, using a pinhole tool, press and release the button.

   The router reboots automatically for a second time.

   • All custom settings, user files, event/system logs, generated keys, certificates, and user-configured/known-working APNs are deleted.

   • The router connects to the network and to Digi Remote Manager again via its Ethernet connection or its cellular SIM card using a pre-configured default APN.

   The Factory Reset is complete. The router is ready to be decommissioned or can be reused as needed.

   If re-using the router, refer to the IX10 Quick start guide which will walk you through the essentials steps you need to deploy it again.

   Tip Triggering a Factory Reset reverts the unique admin password you may have configured back to the factory-assigned default admin password. If you are trying to log in to the router locally after the Factory reset is complete, you will have to use the factory-assigned default admin password, which is located on the product label sticker on the bottom of the router or the extra product label sticker. To configure a unique admin password, see to Change the factory-assigned administrator password for a device to a unique password.

   Tip If reusing the router, it will still be registered in Digi Remote Manager but it's certificate would now be invalid. You will need to manually reset the certification in Digi Remote Manager. See Reset the device's client-side certificate in the Digi Remote Manager user guide. You can now configure the router according to your network requirements.