Digi EX15 Quick Start

Introduction

Welcome to the EX15 router quick start guide, which walks you through the essential steps to deploy your router efficiently, ensuring you are up and running in no time.

You're here because you scanned the QR code on the Welcome card that came inside the router box.

Before you begin

Review your Digi 360 subscription information.

A CONGRATULATIONS! sticker is now included on the outside of EX, IX, and TX router boxes. This sticker means you have the Digi 360 subscription and all your devices have Digi 360 licenses. Scan the QR code or go to the Digi 360 page on digi.com for information about your subscription, including benefits and warranty.

Keep the extra product label sticker in a safe place.

Every Digi router has a product label on the bottom, which has information unique to that device, including product model, part number, QR code, password, MAC address and serial number. There is an identical sticker included in the router box. You can refer to the information on this extra sticker if you do not have access to the hardware. Using the extra product label sticker is the most efficient way to register routers in Digi Remote Manager.

Instructions

Step 1: Set up the router hardware.

1. Insert your activated SIM (2FF) card(s) provided by your cellular carrier into the CORE modem, and insert the CORE modem device:
   1. Identify the SIM 1 and SIM 2 slots on the CORE modem. If using only one SIM card, insert it into SIM 1. A second SIM may be inserted into slot SIM 2 for an alternate wireless carrier.

   2. For high-vibration environments, apply a thin layer of dielectric grease to the SIM contacts.

      Note If the EX15 device is used in an environment with high vibration levels, SIM card contact fretting may cause unexpected SIM card failures. To protect the SIM cards, Digi strongly recommends that you apply a thin layer of dielectric grease to the SIM contacts prior to installing the SIM cards. See Apply Dielectric Grease over SIM Contacts for instructions.

   3. Insert the SIM cards into the CORE modem.

      

   4. Unclip and remove the CORE modem cover:

      

      

   5. With the antennas SMA connectors pointing outward, slide the CORE modem into the EX15 device. A clicking sound will indicate it is properly inserted. Image shows the 1002-CM CORE modem.

      

   6. Secure the CORE modem with the supplied anchor screw. Use either a Philips #0 or a Torx T10 driver. Torque screw to 2 in lbs (225 mN m) maximum.
   7. Slide the white plastic plate over the antenna connectors to cover the plug-in modem as shown; it will clip into place. Image shows the 1002-CM CORE modem.

      

   Apply Dielectric Grease over SIM Contacts

   Note Digi recommends using either the Loctite® LB 8423 Dielectric Grease or Synco Lube® Silicone Dielectric Grease.

   1. Use a sheet of paper or cardboard over the area where you intend to work.

   2. Use isopropyl alcohol and a cotton-tipped applicator to gently clean the SIM contacts. Using isopropyl alcohol requires a well vented environment. Demineralized water can also be used as an alternative.

      

   3. Once the surface is clean and dry, apply a small amount of dielectric grease in a thin layer over the contacts. Use a new cotton-tipped applicator to work the grease smoothy over the contacts. Apply gentle pressure.

   4. When the dielectric grease has been applied, insert the SIM into the SIM slot as described above.

2. Attach cellular antennas.

   Securely finger tighten each antenna to the threaded barrel using the nut at the base of the antenna.





3. Use an Ethernet cable connect the EX15's 2/WAN port to the internet, such as a home internet router or LAN Ethernet port in an office environment.
   

   

Step 2: Connect DC power.

You can also use the included passive Power-over-Ethernet (PoE) injector. See EX15 power installation for more information.

Step 3: Register for a Digi Remote Manager account.

• If you need to register a new company account and you have a never-registered Digi 360 router, follow the procedure called Quick start | New Digi Remote Manager account creation in the Digi Remote Manager User Guide. Once you have completed it, you can go to Step 4: Register your device and finish this quick start.

• If you already have a Digi Remote Manager account, skip to Step 4: Register your device.

• If you prefer to configure the device locally rather than using Remote Manager, see Configuration and management section of the EX15 User Guide.

Step 4: Register your router.

Register your router in Digi Remote Manager.

Step 5: Complete setup.

1. The device should connect within a couple of minutes.

   

2. If newer firmware is available, Remote Manager will prompt you to update the device. Click Update to update the firmware. Remote Manager will perform the update in the background and let you know when the device is up to date.

   

3. Click Done when the firmware update is complete.

Step 6: Configure cellular APN.

If you inserted a SIM in Step 1: Set up router hardware, the device will attempt to setup the APN automatically. However, if your SIM was set up with a custom APN, you will need to configure it manually:

1. Navigate to the Settings tab in the Remote Manager Device Details view.

2. Expand the Config menu item and click on the Network settings menu.

3. Expand Interfaces > Modem > modem > APN list > APN list 1.

4. For APN, enter the custom APN provided by your cellular provider.

5. Click Apply.

6. Navigate back to the Details tab and watch for confirmation of cellular connectivity.

Your EX15 router hardware is set up, it is connected to the internet, and registered in Digi Remote Manager.